Job Description
Join InnovateTech Solutions, Chicago's leading tech innovator, as our next IT Support Specialist! We're seeking a customer-focused professional to empower our dynamic team with seamless technical solutions. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth in a collaborative environment. Located in the vibrant heart of downtown Chicago, you'll be part of a company that values innovation and employee development.
Responsibilities
- Provide exceptional technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS systems and Active Directory infrastructure
- Deploy and configure cloud services (Microsoft 365, Azure)
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement cybersecurity best practices and monitor system health
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills with networking fundamentals
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and prioritize tasks effectively