Job Description
Join our dynamic IT team in Wichita as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows 10/11, and Microsoft 365 environments
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Support cloud infrastructure including Azure and Office 365
- Conduct regular system audits and performance optimization
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA Network+ or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for hardware/software issues
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Knowledge of cloud services (Azure/O365) and networking fundamentals
- Excellent communication and customer service abilities