Job Description
Join our innovative Denver-based team as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. In this pivotal role, you'll become the go-to expert for troubleshooting, system optimization, and cybersecurity best practices. Enjoy a collaborative environment with growth opportunities and competitive benefits.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Deploy and maintain Windows/macOS systems, network infrastructure, and cloud services
- Implement security protocols and conduct regular system vulnerability assessments
- Document IT processes and maintain asset management databases
- Collaborate with cross-functional teams to resolve complex technical challenges
- Train employees on new technologies and security best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert proficiency in Windows OS, Active Directory, and Office 365
- Strong knowledge of networking (TCP/IP, DNS, DHCP) and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Excellent communication skills and customer service aptitude
- Ability to prioritize tasks and work autonomously in fast-paced settings