Job Description
Join InnovateTech Solutions as an IT Support Specialist and become the backbone of our dynamic tech team! We're seeking a passionate professional to deliver exceptional technical support to our growing workforce in San Jose's vibrant tech hub. Enjoy a collaborative environment, cutting-edge tools, and opportunities for career growth in one of America's most innovative cities. What you'll love: Competitive compensation, comprehensive benefits, and the chance to solve complex challenges while supporting mission-critical systems. Apply today and transform your career!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, cloud services (Azure/O365), and VPN configurations
- Deploy and maintain desktop/laptop systems across 500+ endpoints
- Lead cybersecurity initiatives including vulnerability assessments and patch management
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Support office AV systems and video conferencing technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+/Network+ or equivalent required; Microsoft 365 preferred
- Experience with ServiceNow or ITSM platforms
- Ability to troubleshoot complex issues with minimal supervision
- Excellent communication skills and customer service orientation