Job Description
Join our dynamic team as an IT Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. You'll be the go-to expert for resolving technical issues, optimizing system performance, and ensuring seamless IT operations across diverse environments. If you're passionate about technology and thrive in fast-paced settings, this is your opportunity to make a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Manage Active Directory accounts, group policies, and user permissions
- Deploy and maintain Windows 10/11 OS, Microsoft 365, and cloud applications
- Implement cybersecurity best practices including endpoint protection and data backups
- Document technical processes, SOPs, and knowledge base articles
- Provide on-site and remote technical support to 100+ employees
- Collaborate with vendors for hardware procurement and software licensing
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM/MEM
- Strong knowledge of Microsoft 365 (Exchange, Teams, Intune)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent troubleshooting skills for network connectivity issues
- Ability to lift 30lbs and work in a server room environment
- Valid Texas driver's license for occasional off-site support