Job Description
Join our dynamic IT team in Minneapolis as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. You'll be the go-to expert for resolving technical issues, optimizing system performance, and ensuring seamless digital experiences for 500+ employees. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS, networking, and cloud applications
- Deploy and manage hardware/software lifecycle across corporate infrastructure
- Document technical procedures and maintain knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Train staff on emerging technologies and security best practices
- Monitor system health and proactively address performance bottlenecks
- Support office AV setups and video conferencing systems
Qualifications
- 3+ years in enterprise IT support or help desk environment
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, SCCM, and Intune
- Experience with Microsoft 365 administration
- Strong analytical skills and customer-focused communication
- Ability to prioritize tasks in fast-paced settings
- Relevant degree or equivalent technical training preferred