Job Description
Join our cutting-edge technology team as an IT Support Specialist in Mesa, AZ! We're seeking a passionate professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment with modern tools, flexible work arrangements, and opportunities for career advancement. What we offer: Comprehensive benefits package, professional development stipends, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues via remote and on-site assistance
- Deploy and maintain Windows/macOS environments across enterprise clients
- Manage Active Directory, VPN configurations, and security protocols
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Windows Server administration and Azure cloud services
- Strong troubleshooting skills for network connectivity and system performance
- Excellent written/verbal communication and customer service abilities
- Experience with ITIL processes and ticketing systems (ServiceNow preferred)
- Valid driver's license for occasional client site visits