Job Description
Join our dynamic team as an IT Support Specialist in the heart of Dallas! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Deploy and configure Windows 10/11 systems and Microsoft 365
- Administer Active Directory and Azure AD environments
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Conduct user training sessions on new technologies
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud services
- Strong troubleshooting skills for hardware/network issues
- Experience with service desk tools (ServiceNow preferred)
- Excellent communication and customer service abilities
- Valid driver's license for occasional on-site visits