Job Description
Join our dynamic team as an IT Support Specialist in Memphis, TN! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise makes a real impact. Immediate opening for a motivated individual ready to grow with us.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts, group policies, and system permissions
- Monitor network performance using tools like SolarWinds and Nagios
- Document IT processes and maintain knowledge base articles
- Coordinate with vendors for hardware/software procurement and support
- Implement cybersecurity best practices including endpoint protection
Qualifications
- 3+ years of experience in IT support/help desk environments
- Proficiency in Windows OS, Microsoft Office 365, and Azure AD
- CompTIA A+, Network+, or Security+ certification required
- Experience with ticketing systems (ServiceNow, Jira) and remote management tools
- Strong troubleshooting skills for network connectivity, VPN, and cloud services
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and work flexible hours including occasional weekends