Job Description
Join TechSolutions Inc., a leading IT service provider in Baltimore's thriving tech corridor, as an IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional technical support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. Work remotely with occasional on-site visits to Baltimore-area clients.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support Windows 10/11 and macOS environments
- Monitor system health and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in PowerShell scripting and automation
- Strong knowledge of Microsoft 365 and cloud services
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Excellent troubleshooting and customer service skills
- Bachelor's degree in IT or related field preferred