Job Description
We're seeking a dynamic IT Support Specialist to join our innovative team in San Antonio! As the first point of contact for technical issues, you'll empower our employees to excel by resolving hardware/software challenges, optimizing system performance, and delivering exceptional customer service. If you're passionate about technology and thrive in fast-paced environments, this is your opportunity to grow with us while making a tangible impact.
Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your expertise. Apply today and become part of San Antonio's premier tech solutions provider!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues including Windows OS, Microsoft 365, and cloud applications
- Deploy and configure new workstations, peripherals, and security solutions
- Document all IT incidents, resolutions, and asset management in ServiceNow
- Execute cybersecurity protocols including endpoint protection and patch management
- Train users on technology best practices and system utilization
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support/help desk experience
- CompTIA A+ certification (or ability to obtain within 90 days)
- Proficiency in Active Directory, VPN, and remote desktop solutions
- Strong troubleshooting skills for Windows 10/11 and Office 365
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)