Job Description
Join our dynamic IT team in Minneapolis and become the backbone of our digital infrastructure! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance across our growing organization. You'll troubleshoot hardware/software issues, manage network security protocols, and empower colleagues through seamless technology solutions. This role offers hybrid flexibility with 3 days in-office and full remote options, plus comprehensive benefits including health insurance, 401k matching, and professional development stipends. Be part of an innovative company that values your growth and rewards your expertise.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Deploy and maintain cloud solutions including Microsoft 365 and Azure services
- Provide user training and documentation for software/hardware systems
- Collaborate with cybersecurity team on threat prevention and incident response
- Optimize IT infrastructure performance through proactive monitoring
- Lead hardware/software lifecycle management and procurement
Qualifications
- 3+ years in IT support with enterprise-level experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Experience with ServiceNow or ITSM platforms
- Excellent communication and problem-solving abilities
- Valid driver's license for occasional site visits
- Bachelor's degree in Computer Science or related field preferred