Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Miami! You'll be the go-to technical expert ensuring seamless operations for our growing team. We offer competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real impact. If you're passionate about solving technical challenges and supporting users, this is your opportunity to thrive.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access across Windows/macOS environments
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with vendors for hardware repairs and software licensing
- Assist with cybersecurity protocols and data protection initiatives
- Train employees on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Knowledge of Active Directory and Office 365 administration
- Ability to lift 30 lbs for equipment maintenance