Job Description
Join our award-winning IT team in Memphis, TN! TechSolutions Inc. is seeking a dynamic IT Support Specialist to provide exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot hardware/software issues, implement security protocols, and optimize system performance in a fast-paced environment. We offer competitive compensation, comprehensive benefits, and career advancement opportunities. If you're passionate about technology and thrive in collaborative settings, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions (antivirus/encryption)
- Provide remote and on-site technical support to 150+ users
- Document IT processes and maintain knowledge base articles
- Coordinate with vendors for hardware procurement and warranty claims
- Implement network security best practices and compliance standards
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Experience with endpoint security solutions (CrowdStrike/Bitdefender)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment maintenance