Job Description
Join our dynamic team in Columbus, OH as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support and drive digital transformation. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth in a forward-thinking environment. If you're passionate about solving complex IT challenges and elevating user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage cloud infrastructure solutions (AWS/Azure)
- Implement cybersecurity protocols and maintain system integrity
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
- Monitor system performance and optimize IT operations
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent communication and customer service abilities
- Knowledge of cybersecurity frameworks (NIST/ISO)