Job Description
Join our dynamic IT team in the heart of Manhattan as an IT Support Specialist. You'll be the backbone of our organization, ensuring seamless technology operations for 200+ employees. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Lead technology onboarding/offboarding processes
- Monitor system performance and proactively resolve bottlenecks
Qualifications
- 3+ years of IT support experience in corporate environments
- Expertise in Windows 10/11 and macOS troubleshooting
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Certification: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with Service Desk tools (Jira, ServiceNow)
- Excellent written and verbal communication skills
- Ability to manage competing priorities in fast-paced settings