Job Description
Join TechSolutions Inc., a leading IT services provider in Southern California, as an IT Support Specialist. We're seeking a technically skilled professional to deliver exceptional support to our diverse client base in Long Beach. This hybrid role combines on-site troubleshooting with remote assistance, offering growth opportunities in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and configure desktop/laptop devices, peripherals, and cloud applications
- Monitor and maintain network infrastructure including firewalls, switches, and VPNs
- Document all IT assets, incidents, and resolutions in ServiceNow
- Collaborate with security team on vulnerability assessments and patch management
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and Active Directory
- Strong knowledge of cloud platforms (Microsoft Azure, AWS) and SaaS applications
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent troubleshooting skills with hardware diagnostics
- Valid California driver's license for occasional client visits