Job Description
Join our innovative Denver-based team as an IT Support Specialist! We're a fast-growing tech company committed to delivering cutting-edge solutions to our clients. In this role, you'll be the backbone of our technical operations, ensuring seamless system functionality and exceptional user experiences. We offer a collaborative environment, competitive benefits, and opportunities for professional growth in the heart of Colorado's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents via ticketing system and remote support
- Deploy and configure Windows/macOS workstations and mobile devices
- Administer cloud infrastructure including Azure and Microsoft 365
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health and proactively address security vulnerabilities
Qualifications
- 3+ years of experience in enterprise IT support environments
- Expertise in Active Directory, Group Policy, and endpoint management
- Strong knowledge of Windows Server administration and virtualization
- CompTIA Security+ or equivalent certification required
- Experience with ITIL processes and service desk operations
- Excellent troubleshooting skills for network connectivity issues
- Ability to communicate technical concepts to non-technical users
- Valid Colorado driver's license for occasional on-site visits