Job Description
Join our dynamic team as an IT Support Specialist in Philadelphia! We're urgently seeking a tech-savvy professional to deliver exceptional technical support and maintain our digital infrastructure. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in IT.
As a key member of our IT department, you'll be the first point of contact for troubleshooting hardware/software issues, implementing security protocols, and ensuring seamless operations across our organization. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain desktop/laptop systems
- Monitor and maintain security systems including firewalls and antivirus software
- Document IT processes, incidents, and resolutions
- Collaborate with vendors for hardware/software procurement
- Train employees on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ certification (or equivalent experience)
- Proficiency in Windows/macOS and Microsoft Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks