Job Description
Join our dynamic IT team at TechNova Solutions in Oakland! We're seeking an experienced IT Support Specialist to deliver exceptional technical assistance to our growing team. This immediate opening offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment.
As a key member of our IT department, you'll be instrumental in maintaining our digital infrastructure and ensuring seamless operations. We value problem-solvers who thrive in fast-paced settings and are passionate about delivering outstanding user experiences.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services (Azure/O365)
- Implement and maintain security protocols including endpoint protection and access controls
- Document IT processes, create knowledge base articles, and maintain asset inventories
- Collaborate with cross-functional teams to resolve complex technical issues
- Deploy and configure new workstations, peripherals, and mobile devices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Exchange Online, and Microsoft 365 administration
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP) and firewalls
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Bachelor's degree in IT or related field preferred
- Experience with virtualization (VMware/Hyper-V) and backup solutions