Job Description
Join our award-winning IT team as an IT Support Specialist in the heart of Chicago! We're seeking a tech-savvy professional to deliver exceptional user experiences across our growing organization. Enjoy a collaborative environment with cutting-edge tools, competitive benefits, and clear career advancement paths. If you're passionate about solving complex technical challenges and empowering users, this is your next career move.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain desktop/laptop systems
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with security team on vulnerability remediation
- Train staff on cybersecurity best practices
- Support office equipment (printers, AV systems)
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certifications required
- Strong knowledge of Active Directory and Office 365
- Experience with ticketing systems (ServiceNow preferred)
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs and work flexible hours
- Bachelor's degree in IT or related field preferred