Job Description
Join our dynamic IT team in Arlington, TX as an IT Support Specialist! We're seeking a proactive professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Diagnose and resolve complex system issues with minimal supervision
- Document technical procedures and maintain accurate inventory records
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Office 365 and cloud applications
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Ability to prioritize tasks and manage multiple projects simultaneously
- Valid Texas driver's license and reliable transportation