Job Description
Join TechSolutions Inc.'s dynamic IT team as an IT Support Specialist in Baltimore! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Manage user accounts, permissions, and access controls via Active Directory
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with network and security teams on infrastructure projects
- Train employees on cybersecurity best practices and new tools
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert knowledge of Windows 10/11, Office 365, and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance tasks