Job Description
Are you a technical problem-solver with a passion for empowering users?
TechFlow Solutions is looking for a dedicated IT Help Desk Support Specialist to join our growing team in Kansas City, MO. In this pivotal role, you will be the face of our IT department, ensuring our employees have the tools and support they need to succeed.
Why You'll Love Working Here:
If you have a knack for troubleshooting and a customer-first mindset, we want to hear from you.
TechFlow Solutions is looking for a dedicated IT Help Desk Support Specialist to join our growing team in Kansas City, MO. In this pivotal role, you will be the face of our IT department, ensuring our employees have the tools and support they need to succeed.
Why You'll Love Working Here:
- Full Equipment Provided: We provide all necessary hardware (laptops, docking stations, monitors, and peripherals) to ensure you are fully equipped and comfortable in your role.
- Collaborative and dynamic work environment.
- Opportunities for professional development and certification support.
If you have a knack for troubleshooting and a customer-first mindset, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and maintain the inventory of provided IT equipment and peripherals.
- Configure, deploy, and troubleshoot new workstations and mobile devices for incoming employees.
- Assist in the administration of Active Directory, Office 365, and internal ticketing systems.
- Monitor system performance and resolve network connectivity issues efficiently.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and common peripherals.
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and attention to detail.