Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about IT infrastructure, customer service, and problem-solving. This direct hire position offers comprehensive training and mentorship to transform you into a skilled IT professional. At TechFlow Solutions, we invest in talent and provide growth opportunities within our Riverside-based operations. If you're eager to learn, troubleshoot, and support users in a collaborative environment, this is your launchpad into the IT industry.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist users with software applications and system access problems
- Document support tickets and maintain accurate technical records
- Collaborate with senior IT staff on infrastructure projects
- Participate in ongoing training to develop technical expertise
- Support cybersecurity best practices across organizational systems
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and customer service orientation
- Ability to learn technical concepts quickly and apply them in real-world scenarios
- Excellent verbal and written communication skills
- Valid driver's license and reliable transportation
- Must pass background check and pre-employment drug screening