Job Description
Join Our Team and Get Paid Weekly!
We are looking for a dedicated Help Desk Support Specialist to join our dynamic IT team in Seattle, WA. At Apex Tech Solutions, we pride ourselves on providing top-tier technical support while offering financial stability with our guaranteed weekly pay structure.
If you are passionate about solving technical problems and enjoy helping others succeed, we want to hear from you. This is an excellent opportunity for someone looking to advance their career in IT support with a company that values its employees.
Why Choose Apex Tech?
- Weekly Pay: Get paid every week with no waiting periods.
- Competitive Pay: $25 - $35/hour based on experience.
- Growth Opportunities: Clear pathways for career advancement.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Manage and track incoming IT tickets using ServiceNow or similar ticketing systems.
- Configure and set up new workstations, ensuring proper network connectivity and security access.
- Conduct basic network diagnostics to resolve connectivity issues efficiently.
- Assist in the deployment of software updates and patches across the organization.
- Maintain a professional and helpful demeanor while educating users on best practices for IT security.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- 1-2 years of professional experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with Active Directory concepts and network troubleshooting.
- Excellent communication skills, both verbal and written.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Must be willing to work on-site in Seattle, WA.