Job Description
Join our dynamic IT team in Baton Rouge as an immediate-hire Help Desk Support Specialist! TechSolutions Inc. is seeking a tech-savvy professional to deliver exceptional user support and resolve technical issues efficiently. This is your chance to launch your career in IT with competitive compensation, flexible scheduling, and growth opportunities. Apply today and start your new role within 48 hours!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and enterprise applications
- Manage user accounts, permissions, and Active Directory administration
- Document incidents, solutions, and assets in ITSM systems
- Collaborate with network and security teams for complex troubleshooting
- Deploy and configure new workstations and peripherals
- Conduct user training on IT systems and best practices
Qualifications
- Minimum 1 year of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, Microsoft Office 365, and networking fundamentals
- Strong customer service skills with ability to remain calm under pressure
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic knowledge of cybersecurity protocols and data protection
- Ability to lift 30 lbs for equipment maintenance
- Valid Louisiana driver's license required