Job Description
Join our dynamic IT team in Chicago as a Help Desk Support Specialist! We provide all necessary equipment to ensure your success. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on professional growth. Equipment provided includes: Laptop, dual monitors, headset, and ergonomic workstation. Apply today to become part of our innovative tech solutions force!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for 500+ users
- Diagnose and resolve hardware/software issues including OS, networking, and peripherals
- Deploy and configure company-provided equipment (laptops, monitors, peripherals)
- Maintain accurate ticket documentation in ServiceNow system
- Collaborate with network/infrastructure teams on complex escalations
- Conduct user training on new technologies and security protocols
- Monitor system health and perform preventive maintenance
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with ServiceNow, Jira, or similar ticketing systems
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 15 lbs for equipment deployments