Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Irvine, CA! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations across departments. Enjoy competitive benefits, career growth opportunities, and a collaborative environment in Orange County's tech hub.
Responsibilities
- Diagnose and resolve technical issues (hardware, software, network) via phone, email, and in-person support
- Manage ticketing system to track and prioritize user requests
- Install, configure, and maintain workstations, printers, and peripherals
- Document solutions in knowledge base for future reference
- Collaborate with IT team on system upgrades and security protocols
- Provide onboarding support for new employees
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or desktop support
- Proficiency in Windows OS, Microsoft Office 365, and basic networking
- Strong customer service skills with ability to de-escalate situations
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Knowledge of Active Directory and cloud services (Azure/O365)
- Ability to lift 30 lbs and perform basic hardware troubleshooting
- Excellent written and verbal communication skills