Job Description
Join our dynamic IT team in Boston as a Help Desk Support Specialist! We provide all necessary equipment, so you can focus on delivering exceptional technical support to our clients. As a key member of our organization, you'll troubleshoot hardware/software issues, maintain system documentation, and ensure seamless IT operations across our growing enterprise. Enjoy a collaborative environment with opportunities for professional growth and competitive benefits.
Responsibilities
- Provide remote and on-site technical support for end-users including hardware, software, and network troubleshooting
- Install, configure, and maintain IT equipment including laptops, monitors, peripherals, and mobile devices
- Manage ticketing systems and document all resolutions in company knowledge base
- Train employees on new technologies and security protocols
- Collaborate with network and security teams to implement system improvements
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or technical support experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic and problem-solving abilities
- Excellent communication skills and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to lift and install IT equipment (up to 30 lbs)