Job Description
Launch your IT career with our elite 6-month paid training program designed for ambitious professionals. As a High-Paying IT Support Trainee at TechForward Solutions, you'll receive hands-on experience in enterprise-level infrastructure, cybersecurity protocols, and cloud technologies. Our program combines classroom instruction with real-world projects under mentorship of CCIE-certified engineers. Upon completion, you'll transition directly to a full-time IT Support Specialist role with industry-leading benefits including stock options, 100% healthcare coverage, and tuition reimbursement.
Why Join Us?
• Industry-leading compensation package
• Accelerated career advancement path
• Cutting-edge technology environment
• Mentorship from top-tier IT professionals
Responsibilities
- Deploy, configure, and troubleshoot Windows/Linux systems across 500+ endpoints
- Manage enterprise network infrastructure (Cisco/Juniper) and cloud environments (AWS/Azure)
- Implement security protocols including SIEM monitoring and vulnerability assessments
- Provide Tier 2/3 technical support to Fortune 500 clients via ticketing systems
- Document SOPs for IT processes and create knowledge base articles
- Collaborate with DevOps teams on CI/CD pipeline maintenance
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or ability to obtain within 30 days)
- Proficiency in PowerShell, Python, or scripting languages
- Basic knowledge of Active Directory, DNS, and DHCP
- Customer service experience with conflict resolution skills
- Ability to lift 50 lbs for equipment deployments
- Valid California driver's license (required for site visits)
- Must pass background check and drug screen