Job Description
Join our dynamic IT team in Glendale, AZ as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. You'll be the frontline hero troubleshooting hardware, software, and network issues while maintaining stellar customer satisfaction. This role offers growth opportunities in a collaborative environment with modern tools and competitive benefits.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop hardware and software
- Manage Active Directory accounts and permissions
- Document incidents, solutions, and asset inventory in ITSM systems
- Train end-users on cybersecurity best practices
- Collaborate with network and security teams on escalated issues
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 2+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in ticketing systems (ServiceNow/Jira) and remote access tools
- Strong troubleshooting skills for hardware, OS, and network issues
- Excellent communication and customer service abilities
- Experience with Microsoft 365 and cloud applications
- Ability to work flexible hours including occasional on-call duties