Job Description
Are you ready to launch a lucrative career in Information Technology? Fresno Digital Systems is seeking a motivated IT Support Trainee to join our high-growth team. This is a premium entry-level opportunity designed for ambitious individuals looking to master technical support and network administration.
We provide comprehensive training, mentorship from senior engineers, and a clear path to rapid career advancement. Don't miss this chance to work with cutting-edge technology in a stable, high-paying environment.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person troubleshooting.
- Install, configure, and troubleshoot hardware (laptops, printers) and software applications.
- Manage and maintain the Help Desk ticketing system, ensuring 100% customer satisfaction.
- Assist in network setup, configuration, and basic troubleshooting.
- Perform regular system updates, backups, and security patches.
- Collaborate with the IT team to implement new technologies and improve workflows.
Qualifications
- Associate degree in Computer Science, IT, or related field (or equivalent experience).
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with network concepts (LAN, WAN, TCP/IP).
- Strong problem-solving skills and the ability to think critically.
- Excellent communication skills, both written and verbal.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) upon hiring.