Job Description
Launch your IT career with Riverside's premier tech employer! TechGrowth Solutions Inc. seeks motivated IT Support Trainees to join our dynamic team. This high-paying entry-level position offers comprehensive training, mentorship from industry experts, and a clear path to advancement. Benefit from competitive compensation, flexible scheduling, and cutting-edge technology exposure. Join us in transforming Riverside's digital landscape while building a future-proof career in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Provide Tier 1 support to 500+ employees via phone, chat, and remote assistance
- Deploy and configure Windows/macOS workstations and mobile devices
- Document tickets using ServiceNow and maintain knowledge base articles
- Collaborate with network/security teams on system maintenance projects
- Conduct user training on new software implementations
- Assist with asset management and inventory audits
Qualifications
- CompTIA A+ or CompTIA Network+ certification (or willingness to obtain within 90 days)
- 1+ years of customer service or technical support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Valid California driver's license for occasional off-site support
- Ability to lift 30lbs for equipment installations