Job Description
Are you ready to take your IT career to the next level?
Apex Tech Solutions is currently seeking a High-Paying Help Desk Support Specialist to join our growing team in Tucson, Arizona. We pride ourselves on delivering top-tier technical support to our clients and offer a dynamic environment where your skills are valued and rewarded.
In this role, you will be the first point of contact for our internal and external users, resolving technical issues with speed and professionalism. We are looking for a proactive problem-solver who is eager to learn and grow within a forward-thinking organization.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Continuous training and certification reimbursement.
Don't miss this opportunity to secure a high-paying position in the heart of Tucson. Apply today!
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues across desktops, laptops, and mobile devices.
- Ticket Management: Log and manage support tickets using our ServiceNow system, prioritizing based on SLA requirements.
- User Training: Conduct onboarding sessions and provide ongoing training to end-users regarding new software and security protocols.
- System Maintenance: Perform routine maintenance, updates, and patch management for operating systems and applications.
- Network Support: Assist in the configuration and troubleshooting of local area networks (LAN) and wireless connectivity.
- Hardware Deployment: Set up new workstations and peripherals, ensuring all equipment is configured correctly.
- Security Compliance: Enforce IT security policies and assist in the implementation of antivirus and endpoint protection.
Qualifications
- Certification: CompTIA A+ or Network+ certification is highly preferred.
- Experience: 2+ years of professional Help Desk or IT Support experience.
- Technical Proficiency: Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical issues independently.
- Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- Soft Skills: Ability to work in a fast-paced environment and adapt to changing priorities.