Job Description
Are you a technical support specialist looking for a lucrative career in Nevada? Apex Systems is currently seeking a High-Paying Help Desk Support Specialist to join our elite team in Henderson, NV. We pride ourselves on delivering exceptional IT solutions and providing our employees with a competitive compensation package and excellent benefits.
In this pivotal role, you will serve as the technical anchor for our client base, resolving complex issues and ensuring seamless IT operations. If you have a passion for technology, a knack for problem-solving, and a desire to work in a high-growth environment, this is your opportunity to advance your career.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage and maintain inventory of IT equipment, peripherals, and software licenses.
- Document all technical issues, resolutions, and customer interactions accurately in the ticketing system.
- Collaborate with network administrators and senior engineers to escalate and resolve complex incidents.
- Install, configure, and upgrade operating systems (Windows/macOS) and productivity applications.
- Ensure strict adherence to IT security protocols and compliance standards.
Qualifications
- Minimum of 1-3 years of proven experience in Help Desk, IT Support, or Customer Service.
- Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ preferred).
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to troubleshoot technical problems independently and manage time effectively.
- Experience with ticketing systems (e.g., Jira, ServiceNow) is a strong plus.