Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support professionals in San Antonio! TechSolutions Inc. is seeking motivated individuals to join our dynamic team and gain hands-on experience in enterprise-level technical support. No prior experience required – we invest in your growth through structured classroom training and mentorship from senior engineers. Enjoy competitive compensation, full benefits, and a clear path to advancement within our rapidly expanding tech organization.
Responsibilities
- Provide Tier 1 technical support to resolve hardware/software issues via phone, chat, and email
- Document incident tickets using ITSM software (ServiceNow/Jira) with detailed resolution steps
- Install, configure, and troubleshoot Windows/macOS operating systems and peripherals
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Conduct user training on IT security protocols and best practices
- Participate in rotational training across network, security, and cloud infrastructure domains
- Maintain SLA compliance while delivering exceptional customer service experiences
Qualifications
- High school diploma or GED required; Associate's degree in IT preferred
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license (for occasional equipment pickups)
- CompTIA A+ certification training provided upon hire
- Proficient in Microsoft Office Suite and Google Workspace
- Pass background check and pre-employment drug screening