Job Description
Are you looking to kickstart a career in Information Technology? InnovateTech Solutions is currently seeking a motivated Entry-Level Help Desk Support Specialist to join our growing team in Philadelphia, PA.
We provide comprehensive on-the-job training for candidates with little to no prior experience. If you are tech-savvy, eager to learn, and possess great customer service skills, we want to hear from you!
Why Join Our Team?
- Career Growth: Clear path to Senior IT roles and vendor certifications.
- Training: Full mentorship and technical training provided at no cost.
- Competitive Pay: Starting at $18/hr with performance bonuses.
- Modern Environment: Work with cutting-edge technology in a collaborative space.
What You Will Do
As a Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You will troubleshoot issues, resolve tickets efficiently, and ensure our team has the tools they need to succeed.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Assist with password resets, account access, and hardware troubleshooting (laptops, printers).
- Install, configure, and update software applications and operating systems.
- Document technical issues and resolutions in the ticketing system (ServiceNow/Jira).
- Collaborate with senior IT staff to resolve complex technical challenges.
- Maintain a clean and organized IT workspace and inventory.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT/Computer Science is a plus).
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Familiarity with Windows operating systems and basic computer navigation.
- Ability to explain technical concepts to non-technical users in plain English.
- Problem-solving mindset with a customer-first attitude.