Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Raleigh, NC! We're offering a $5,000 sign-on bonus for qualified candidates ready to deliver exceptional technical support. As a key member of our 24/7 operations center, you'll empower colleagues with seamless issue resolution while advancing your career in a cutting-edge environment. Enjoy competitive benefits, flexible scheduling, and ongoing certification opportunities. Transform your technical passion into a rewarding career with us!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop, laptop, and mobile device issues
- Manage service desk tickets using ITSM tools (ServiceNow/Jira)
- Execute system deployments, upgrades, and patch management
- Document solutions in knowledge base for team scalability
- Collaborate with network/server teams on complex escalations
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+, Network+, or Microsoft 365 certification required
- Proficiency in Windows OS, Active Directory, and cloud services
- Experience with ticketing systems and remote support tools
- Strong analytical and communication skills
- Ability to work rotating shifts including weekends
- Valid driver's license for occasional on-site support