Job Description
Join TechSolve Solutions and enjoy weekly pay while making an impact! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our Kansas City clients. Work in a fast-paced environment where your problem-solving skills shine, and get rewarded weekly for your contributions.
Why Choose TechSolve?
- Weekly paychecks for immediate financial flexibility
- Industry-leading training and growth opportunities
- Modern collaborative workspace in downtown KC
- Comprehensive benefits package (health/dental/vision)
Responsibilities
- Resolve hardware/software issues via remote and onsite support
- Install, configure, and troubleshoot Windows/macOS systems
- Document all interactions in ticketing systems (ServiceNow/Jira)
- Collaborate with network/security teams on complex escalations
- Train end-users on new software/hardware implementations
- Maintain inventory of IT assets and peripherals
- Adhere to SLA timelines and customer satisfaction metrics
Qualifications
- 1+ years in technical support/help desk role
- CompTIA A+/Network+ certification preferred
- Expert knowledge of Microsoft Office 365 suite
- Experience with Active Directory and cloud services (Azure/O365)
- Strong written/verbal communication skills
- Ability to lift 30lbs for equipment handling
- Valid Missouri driver's license (for onsite support)