Job Description
Join our dynamic IT team in sunny San Diego and enjoy the flexibility of weekly pay! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This contract position offers immediate start and competitive compensation while you build your IT career in one of America's most vibrant tech hubs.
Our ideal candidate thrives in fast-paced environments and possesses a customer-first mindset. You'll be the frontline hero resolving technical issues across diverse systems while gaining exposure to enterprise-level infrastructure. With weekly pay, you'll enjoy financial stability without waiting for monthly cycles.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document cases meticulously in ITSM systems (ServiceNow/Jira)
- Install, configure, and maintain workstations and peripherals
- Collaborate with senior engineers on complex escalations
- Conduct user training on security protocols and best practices
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 1-3 years of Help Desk or technical support experience
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software issues
- Excellent verbal/written communication abilities
- Experience with ticketing systems and remote tools
- Ability to work independently and manage multiple priorities
- Valid California driver's license (for occasional on-site visits)