Job Description
Join our award-winning IT team in Houston as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing enterprise. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in a collaborative environment. If you're passionate about solving problems and making a difference, we want to meet you!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document tickets using ServiceNow with detailed resolution steps and preventive measures
- Deploy and configure new equipment including laptops, peripherals, and mobile devices
- Collaborate with network and security teams on escalated incidents and system updates
- Conduct user training on IT policies and software applications
- Maintain inventory and asset management for IT equipment
Qualifications
- 2+ years of experience in corporate IT help desk or desktop support
- CompTIA A+ or equivalent certification required
- Proficient in Active Directory, SCCM, and cloud-based SaaS applications
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent written/verbal communication and customer service aptitude
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Valid Texas driver's license for occasional equipment pickups