Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Dallas, TX! Enjoy the unique benefit of weekly pay while delivering exceptional technical support to our clients. This role is perfect for tech-savvy problem-solvers who thrive in fast-paced environments and want immediate financial rewards for their hard work. We offer competitive compensation, comprehensive training, and a collaborative workplace culture focused on innovation and growth.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently using ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Document all support activities in IT service management tools
- Collaborate with senior engineers on complex technical escalations
- Train users on new technologies and best practices
Qualifications
- 2+ years of experience in technical support or help desk roles
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and networking basics
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits