Job Description
Join our dynamic team immediately as a Help Desk Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This urgent opening offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities. If you're passionate about problem-solving and thrive in fast-paced environments, apply today and make an immediate impact!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve technical problems efficiently while maintaining high customer satisfaction
- Document all support tickets and maintain accurate incident records in ITSM systems
- Collaborate with senior technicians on complex escalations and system improvements
- Deploy and configure new workstations, peripherals, and software installations
- Conduct user training on IT systems and security best practices
Qualifications
- Minimum 2 years of hands-on help desk or IT support experience
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- CompTIA A+ certification or equivalent technical credentials required
- Strong troubleshooting skills with ability to diagnose hardware/software issues
- Excellent communication skills and customer service aptitude
- Ability to work flexible hours including occasional on-call duties
- Experience with ticketing systems like ServiceNow or Jira preferred