Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Laredo, TX! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve desktop/laptop, printer, and peripheral malfunctions
- Manage Active Directory accounts, password resets, and software installations
- Document incident tickets, solutions, and asset updates in ServiceNow
- Train end-users on cybersecurity best practices and new IT systems
- Collaborate with senior engineers on complex escalations
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Bilingual English/Spanish highly desirable