Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Denver! We're urgently seeking tech-savvy professionals to deliver exceptional user experiences at our downtown headquarters. As a key member of our growing organization, you'll empower colleagues with seamless technical solutions while advancing your career in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth. Apply today to become part of Denver's premier tech workforce!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and timely resolution
- Deploy and configure desktop/laptop equipment across 100+ users
- Document troubleshooting procedures and knowledge base articles
- Collaborate with network/security teams on escalated incidents
- Train staff on new technologies and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of hands-on help desk experience in enterprise environments
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional customer service skills with conflict resolution experience
- Proficiency with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to prioritize tasks in fast-paced settings