Job Description
Join our dynamic IT team in Plano, TX and start making an impact tomorrow! TechSolutions Inc. is seeking a highly motivated Help Desk Support Specialist to resolve technical issues and deliver exceptional user experiences. Enjoy a modern workspace, competitive benefits, and the chance to grow your career in a fast-paced tech environment. Immediate start available – apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently using ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support activities and maintain knowledge base articles
- Collaborate with IT teams to escalate complex issues and implement solutions
- Train users on new technologies and best practices
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends