Job Description
Join our award-winning IT team and make an immediate impact! InnovateTech Solutions is seeking a dynamic Help Desk Support Specialist to provide exceptional technical assistance to our growing client base in Plano, TX. This is your chance to start tomorrow and launch your career in a fast-paced, collaborative environment where your skills truly matter. We offer comprehensive training, career advancement opportunities, and a culture that celebrates innovation and customer obsession.
As a key member of our support infrastructure, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and delivering white-glove service. Our ideal candidate thrives on problem-solving, possesses excellent communication skills, and is passionate about technology. If you're ready to hit the ground running and grow with us, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments via phone, email, and remote support
- Manage Active Directory accounts, permissions, and group policies with precision
- Deploy and configure network printers, workstations, and mobile devices
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with network and security teams on escalated incidents
- Conduct quarterly user training sessions on cybersecurity best practices
- Maintain 95%+ customer satisfaction score through proactive communication
Qualifications
- 2+ years of enterprise-level help desk experience with ticketing systems
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Expert proficiency in Windows 10/11, Office 365, and remote support tools
- Strong knowledge of Active Directory, DNS, and DHCP protocols
- Experience with Service Desk Express or ServiceNow ticket management
- Ability to troubleshoot VPN, Citrix, and cloud-based applications
- Exceptional written/verbal communication with empathy-first approach