Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and become the hero behind our seamless IT operations! We're seeking a tech-savvy professional to deliver exceptional user support in our vibrant St. Petersburg headquarters. Enjoy a collaborative environment, cutting-edge tools, and clear pathways for career advancement. If you're passionate about solving complex tech puzzles while providing outstanding customer service, apply today to join our award-winning team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence
- Deploy and configure cloud-based applications (O365, G-Suite)
- Document solutions and create knowledge base articles
- Train users on security protocols and best practices
- Collaborate with network/infrastructure teams on escalated issues
- Conduct periodic system health checks and preventive maintenance
Qualifications
- 2+ years in technical support or help desk role
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Active Directory, VPN, and remote desktop tools
- Experience with ticketing systems and ITIL processes
- Strong written/verbal communication skills
- Ability to prioritize tasks in fast-paced environments
- Relevant associate's degree or equivalent experience required