Job Description
Are you a tech-savvy problem solver looking for a rewarding career? Apex Global Solutions is excited to announce an opening for a Help Desk Support Specialist in Stockton, CA. We are offering a Generous $2,000 Sign-On Bonus for qualified candidates ready to make an immediate impact.
In this pivotal role, you will serve as the face of our IT department, ensuring our team has the technical tools and support necessary to succeed. If you thrive in a fast-paced environment and love resolving complex technical issues, we want to hear from you.
Why Join Us?
- Sign-On Bonus: Receive a one-time bonus upon successful completion of your probationary period.
- Competitive Pay: Salary range between $55k and $65k depending on experience.
- Growth Opportunities: Clear path for advancement into Systems Administration or Network Engineering.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support to end-users via phone, email, and ticketing systems to resolve hardware, software, and network issues.
- Incident Management: Troubleshoot, diagnose, and resolve technical problems efficiently to minimize downtime for the organization.
- System Administration: Manage user accounts, permissions, and security access within Active Directory and other enterprise systems.
- Asset Management: Assist in the deployment, configuration, and maintenance of workstations, printers, and peripherals.
- Documentation: Maintain accurate records of support tickets, incidents, and resolutions in the Help Desk ticketing system.
- Training: Conduct basic IT training sessions for new hires and provide user guidance on software applications.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or related field preferred; High School Diploma or GED required.
- Experience: Minimum of 2 years of experience in Help Desk or IT Support roles.
- Technical Skills: Proficient in troubleshooting Windows 10/11 and macOS; knowledge of Linux or mobile device management (MDM) is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Tools: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and remote support tools (e.g., TeamViewer, LogMeIn).
- Certifications: CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator is highly desirable.